Locks.com does not ship International orders
directly to customers, we would like to propose an
alternative for our International customers. You can still
an order with Treasured Locks by signing up with a third party mail
forwarding service*. This gives you a domestic address, in
United States, that Treasured Locks will ship to at our same low (or
free) domestic shipping rates. The mail forwarding service
care of getting your mail to you in your country. This is a
simpler and more cost effective way of servicing our International
customers. Please see below for how this works and how to get
- Step 1
- Register with a mail forwarder to obtain a domestic
the United States
- Step 2
- Place your order.
- Enter your new shipping address and leave the billing address as the
- Please make a note in the Comments field that this is an
international order. You may enter your international address
- Our system will not accept an International address as
the billing or shipping address. You must use your domestic
don't you ship directly outside
of the United States?
Is this expensive? Complicated?
much will it cost to
ship my package to me?
What do I do if I
want to order with you?
Who are some of the mail forwarding
I signed up with a service. Can
I start ordering
Do your shipping rates include taxes,
duties or other charges?
Does your free shipping apply to
My order is taking longer than expected or
Treasured Locks help me?
Do you ship to APOs/FPOs?
What about International fraud?
Why doesn't Treasured Locks
ship directly outside of
the United States?
not very reliable and can be complicated. Our clients were having
difficulty with getting packages in a timely and cost efficient manner
and we were spending too
much of our resources handling international shipping issues (lost
packages, slow delivery times, delays in approval of the shipping
charges, failed credit cards, answering questions concerning cost,
etc.). To better serve our overall client base, we decided to
leave the international shipping to the international shipping
experts. It was either that or raise our international
dramatically. Since mail forwarders are experts at
delivery, they can do it much more efficiently than we can.
Because they ship so much internationally, they get bulk rates and can
be more competitive than we can. Many
of our international customers already know that and are using mail
forwarding services. Once you have signed up with a mail
company, this makes it simpler for you the international customer (you
exactly what to expect from your mail forwarding company).
also makes it simpler for us since we now can deal with all of our
customers both domestic and international in exactly the same way. This
allows us to keep our operation running smoothly and our prices low.
it expensive? Complicated?
this is better than having items shipped directly from Treasured
Locks. First, the mail forwarding services are experts in
international shipping. They can help negotiate the various customs
regulations, help you find the best shipping method (right combination
of price and speed) and since they buy international shipping in bulk
from the carriers, they get discounts that Treasured Locks cannot
get. Their services are priced reasonably, some charging a
fee and an up front cost- some not charging any monthly fees.
Some offer different levels of service, which allow you to choose the
type of shipping you want.
you have signed up,
the service is simple to use. You simply order on-line, as
normally would; only you enter your new United States address as the
ship to address. Then, you work with your mail forwarding
to have the package shipped to you.
How much will it cost to ship
package to me?
Our Domestic Shipping rates
apply for the
shipping to your mail forwarding service. Treasured Locks
charge this amount to your credit card at the time we ship. We
cannot answer how much it will cost to get your package from the mail
forwarding service to you. The cost will depend
your package. We also cannot tell you how much your package
do not ask for a
shipping quote or estimate. Here are some guidelines.
weighs somewhere between 2-4 pounds (1-2 kg). Most of our
individual items weigh far less than a pound.
USA offers a rate
calculator on their website. Shop the States has a rates page
the FAQs page. You can play around with these to get an
of how much your package will cost to have it shipped to you.
Each mail forwarder offers different rate structures with some charging
up front and/or monthly fees and some charging a per package
What do I do if I want to order
The first step is to sign up with a mail forwarding service. A mail
forwarding service gives you an address in the United States that you
can use to have packages mailed to you. The mail forwarding
service receives your packages and mails them to you, in your country,
for a fee. This greatly simplifies Internet shopping for
international customers on all Internet purchases. Once you
this in place, you can shop with ease from any United States based
Internet store. See the next question for some links to mail
forwarding services (these are NOT endorsement of these particular
After signing up with a mail forwarding service, a key step will be to
notify your credit card company of your new address in the United
States (as an alternate address). This will allow the
(us in this case to get an "address match" on your address).
is very important in terms of security. Your order
denied by merchants if the address you give is not listed as an
alternate address with your credit card company.
Who are some of the mail forwarding
Your choice of mail forwarding services is entirely up to
Here are some that we are aware of. Please keep in mind this is
not an endorsement of any particular service. You should do your
These vendors have
different fees and offer different
Please visit their websites and read carefully. Access USA
a "Personal Shopper" service which will pay for your merchandise for
you. This can be very useful if you are having problems
an alternate address on your credit card, want to use a check or if
your credit card does not support address verification (many
international cards do not). Some have monthly fees and set
fees (but charge less per package) and some have lower fees but charge
more per package.
I have signed up with a mail
forwarding service. Can I begin my orders?
You can begin ordering. But, please do not forget the
second step. Make
sure to contact your credit card company and
add your US mailing address as your alternate shipping
Or, you can use
the personal shopper service option that Access USA
offers. USA Box also offers a
place and pay for your orders for you.
To order, shop as you
normally would. When you check
enter your new United States street address as the "Ship to"
not enter your
International address as the billing address as our system will not
accept international addresses.
Do your shipping rates includes
taxes, tariffs, duties, etc.?
No. Treasured Locks rates have never included
that might be imposed by your local government. Our fees
the cost of shipping only. If you have any questions
import duties, taxes, etc., your mail forwarding service should be able
to help you.
I bought a product that has free
shipping. Does it
also mean free international shipping?
Yes and No. Since we do not ship Internationally, our free
shipping does apply to the domestic portion of the your
Our free shipping offer applies to packages shipped to a street address
in the continental United States. If your mail forwarder
you with such an address and your order qualified for free shipping, we
cover that portion of the shipping cost. Your mail forwarding
service will charge their normal fee for the international portion of
My order is taking
longer than expected to arrive or has been lost. Whom should
Your first contact should be with your mail
service. If they have received the package, they are responsible for
getting from them to you. Treasured Locks is only
getting the package from our location to the address in the United
States. We will use our normal delivery methods which may
delivery confirmation or tracking. This information will be
provided to you when your order ships and can be used to determine
whether the package reached the mail forwarding company.
Q: Do you ship to APOs/FPOs?
We are happy to be able to service our armed forces and
happy to ship to APOs/FPOs with no surcharge. There are a few
things for you to understand to make the process smoother. First,
please do not put the name of
the country you are stationed in into the address field.
APOs/FPOs are considered domestic by the United States Postal
Service. We have to fill out customs paperwork.
But, we use
Domestic Shipping rates. If you put the country in, our
will not accept your order. Put the first three letters (usually APO or
FPO) into the City field and the last two letters (AE or AP) into the
State field. Put the five digit number into the Zip Code
there is no way to track
Delivery Confirmation on APOs/FPOs. The United States Post
gets the package to the APO and it's up the military to take it from
there. If you contact us about a package sent to an APO, all
can tell you is the date we mailed it and where it was addressed
to. We cannot take responsibility for lost or delayed
sent to an APO.
Due to high fraud rates on International Orders and to the lack of a
system to verify credit card information in some foreign countries, we
reserve the right to require a copy of back and front of your credit
card or a recent credit card statement as well as a signed, written
authorization to charge your card the amount of the order. We
might also ask for a scan of a picture ID.
If requested, you must send this information in a file to us via
email. (Hint- a digital camera is an excellent way of doing