Return Policy
Returning Opened Items
For health reasons we cannot accept returns or exchanges of open
products. Treasured Locks is a small company and to maximize
affordability for our customers, we work very hard to keep our margins
low. Ultimately the cost of returned items is passed back to you,
the customer. Big companies mark up their products to pay for
things like advertisting and returns. Rather than marking up our
products to cover the cost of returns, we carefully screen the products
we sell and we give you enough information to make an informed
decision. By us choosing wisely which products to offer and you
choosing wisely which products to purchase, we can keep our prices low.
Returning Unopened Items
If you've bought multiples of an item that you don't like or if you've
just changed your mind before trying a product, you can return it
The procedure is:
- Please call or write us with the specific complaint about the
product. Sometimes we can help you figure out how to use it
properly and it might not need to be returned.
- We will reply with instructions on how to get the product back to
us and get your credit.
- After receiving our reply, return the product to us along with
your receipt and/or order number.
- Once we receive the product, we will issue the credit for the
purchase amount of the product.
Things you should be aware of:
- If a product is defective, we will gladly replace it.
- You pay the shipping to return the product (any method you choose
as long as it gets to us).
- We do not give credit for the shipping charge.
- Credit is given once we receive the product.
If the returned items drop your order total below the free shipping
level, we will withhold $8.95 from the product refund to pay for
shipping.
If you have any questions or concerns about our Return Policy, please
call us at 888.675.7161 or send us an email.
If your shipment is returned as
"undeliverable"
Sometimes a customer will give us an address for delivery that the Post
Office or UPS cannot deliver to. If your address is incomplete or
otherwise incorrect, your package may be returned to us. If this
happens, the order is considered "returned" and the policy outlined
above applies.
If your shipment is unclaimed
It is very important to look for your package after we have shipped
it. Your package should arrive within approximately a week after
that. We advise all customers to check with the carrier (or Post
Office) if it has been a week or more since your package shipped.
Sometimes, the Post Office will say they have left a notice and the
customer reports she has not gotten one. We email a notice when the
package is shipped so that you have the delivery confirmation or
tracking information. Please contact the carrier (or Post Office), not
Treasured Locks. UPS will typically make several attempts to contact
you. The Post Office will usually only make one attempt.
After a period of time, unclaimed packages are returned to the sender
(us). If packages are not claimed and are returned to us, the
same policy applies as applies to items returned as undeliverable (see
above).
