The only reason to be in
business is to service a customer. We are
grateful for the kind things our customers are saying about us. If
you're a little skeptical about doing business with an unfamiliar site,
let us put your mind at ease. We have been in business since April of
2002. As we writer this in June 2012, we have serviced over 81,000 orders and have about 30,000 regular customers. Our business continues to expand as customers come
and refer their family and friend to us. We are growing
exclusively via word-of-mouth based on our high quality products and
high standards for customer service. We are a member of the Better
Business Bureau and BizRate and have great ratings with both (you can
see for yourself by clicking their logos on any page on our website.
products receive rave reviews from everyone who tries them. Give us a
try. You will be glad you did.
Following are just a few
comments from our customers:
My locks and my skin
healthy in the Las Vegas desert weather since I have been your hair
oils and HumiNature skin line and the Sahara Clay mask. I am so pleased
that I found your web site. Please don't ever go out of business. Thanks
Darlene L.- Las Vegas, NV
Ace number one online
Black hair care products!!! I've spent well over two hundred dollars in
the past and will continue to shop with them as long as they continue
to offer great products at great prices.
Lorenzo S.- Fort Meade,
I just wanted to let you know that we tried your products on our hair,
and they are fabulous! We looked for natural hair products
least 8 months, before finding your website. I found that all
the petrol and chemical based shampoos at retail outlets were ruining
Extremely impressed with the speedy delivery. The products and
ingredients put into your products are of high quality. Your prices are
very competitive and I will be ordering from Treasured Locks in the
Stephanie W.- Portland,
I have been very pleased
TreasuredLocks.com. I have discovered some great products that have
become favorites. The fact that they ship to APOs is a plus and i have
received all of my orders quickly, which is saying a lot being that I
currently deployed to Iraq. I am a firm believer in the saying you get
what you pay for so I don't mind paying a little more for quality
products. This site also has some great products that I like to give as
gifts to the men in my life. Family and friends alike.
Jaime D.- Iraq
I received my recent
order! And I
will definitely order from you again. I will no longer buy my
products from the stores. You have everything I need for my hair and
skin care needs. I have referred several of my friends to Treasured
Locks. I have fallen in love with you, and my hair. Thanks for having
the real stuff!!!
I would definitely shop there again and again. Products are
excellent quality for the price. I would, and have
too several co-workers and friends. I was not let down. The
shopping experience was very good, and for trying new products they are
Jerald G.- Houston, TX
I found this merchant to be an excellent site . The hair products are
great, products I would never find in a brick and mortar store. Web
site was easily shoppable and the prices and service was excellent.
Karen C.- Hazel Crest, IL
I've recently tried your Natural-Laxer product and after 2 applications
I've noticed a difference in the manageability of my hair. I also
to a natural black hair listserve and several of my natural colleagues
are awaiting my entries to see if it really works. We are all very
proud of our natural hair and very skeptical about things that might
otherwise claim to
"straighten" natural hair "naturally".
To my delight I believe I've found a product that actually helps
without damaging my hair! I am a 4a hair type, and in
terms its the tightest afro-kinky curl pattern recognized in curly hair
patterns. After the first application, and without pressing it, I
noticed my 3 inch long natural hair began to form little ringlets! I
thought nothing of it at first. I wear head wraps and there's the
section on hair where I twist that stretches a small portion of my
hair. That part of my hair has a looser curl. After the Baka
application, my entire head had the feel. I cornrowed my hair for a
week, conditioned it well, and took it out. I washed my hair
(conditioner wash) and even more ringlets formed. These ringlets stand
straight up on my head:)
After the second application, I noticed I could run my fingers through
my wet hair without resistance. I'm cautious about pressing my hair
because I recently had to cut off and "over press" which permanently
straightened 5 years of length of my natural hair. I am excited about
seeing how my 3rd treatment will affect my hair and I am looking into
trying the Natural-Laxer plus.
I'm so excited about the results that I have no problem sharing my
experience with other proud natural sisters! It's just as natural as
the essential oils, aloe gel, and almond oils we use to moisturizer our
hair. Its made a huge difference in the manageability of my
Tywana, I just want to
congratulate you on your growing success. I thank you for your
impeccable customer service and for your unwavering commitment to
carrying the highest quality products under the sun!
Gail W.- Sunnyvale, CA
I have purchased your
African Shea Butter and with extremely dry cracked heels I was my wits
end. Your Shea Butter has completely solved the problem I
purchased your foot care and I could not possibly be happier!
Your Shea Butter spreads and really "A little goes a long way".
Your Shea Butter Shampoo and Leave In Conditioner is great especially
with my very dry, flaky White hair. In addition I have
the HumiNature for my skin and again I will not use anything else.
Ordering (on-line) is very easy and delivery is exceptionally fast.
Thanks for everything!
I can't tell you how happy I am to have found your company! I
able to find a product that I thought was no longer in production.
Your service, product offerings and consideration are sorely lacking in
the retail business today thus I am pleased to have found your
company. Thank you for the upgrade in shipping (on
of many orders) and for the wonderful pen. I use it
Everyone I know will know about your company, rest
Thank you again and please use this letter on your site with my first
name only please.
May God bless you and yours,
I wanted to take a few
comment on the service and products I've purchased through
Treasured Locks. Out of all the orders I've placed online,
received every one of them in a fast timely manner. In fact,
came just at the exact time when my supply was about to end!
Thank you for great shipping service!
Secondly, the products purchased have superseded my expectations as now
my skin has a younger and radiant quality to it. I am well
pleased with the shea butter products that I've purchased as they are
precisely what my skin needs.
Thank you Treasured Locks for making it easier to shop online
live in Arizona and cannot get to your physical location.
Dawn Johnson- Arizona
One of the main reasons
shop online with you for my hair products,is because not only do they
promote they are natural, the ingredient list tells exactly what is in
them. When you are a "savvy" cust as myself, and want to only use truly
natural products, its very discouraging to order something online
as "all natural" , only to receive it and find it full of chemicals and
mineral oil.By you displaying the ingredients lists, it shows me you
stand by the integrity of your product, and understand that your
customers and not going to be seduced by fancy marketing. They know
about the "good stuff" and use their "heads" when choosing hair and
skin products. Also you ship time is great!! I can tell from when I
place my order, from when I receive it, it is most likely shipped that
same day or the next. I am very pleased with the overall variety of
lines, being truly all natural, and I have stopped shopping for hair
care products in salons and Health Food Stores, because even
though they may be "natural" they are not suited for my "textured" hair
needs. Please keep up the good work!!!-
The products that I
quality products. I was very pleased with the amount of information
about the products including the ingredients listed to help me make an
informed decision. I contacted customer service with additional
questions and they were extremely helpful and friendly. The products
arrived earlier than I expected. They are a quality company all around.
I purchased lotions and
from this merchant. The products are EXCELLENT and the ordering /
delivery process was OUTSTANDING!! Will definitely order again real
D.Oates - Waldorf, MD
It was a wonderful
shop with Treasured Locks. They have great customer service; the best
that I have ever encountered. They make you feel like family and really
care about the products they sell. I recommend this merchant
It is an absolute
pleasure to do
business with TreasuredLocks.Com. Shipping and delivery time is
outstanding! I will continue to do business with this merchant in the
Thanks TreasuredLocks! Finally, a merchant that you can depend upon for
excellent service for black hair care products!
Dear Sir or Madam,
I received the parcel 2 days ago. I must remind you that I am living in
France and on February , the 20th, my parcel came bake to you and you
suggested to ship it again. The shipping was very fast and I really
thank you for the effort you have made. Your items are of very good
quality and I can say the same about customer service.
F Saffache- France
It was a pleasure
TreasuredLocks.com. The website was thorough and very easy to navigate.
Besides providing wonderful products, that they personally have used
and recommend, they provide information on taking care of your hair.
The shipping of my order has always been efficient and even arrived
before they said it would! I am an online shopper because my schedule
is really hectic and this is the most convenient way for me to shop; I
have shopped at major department and chain stores online and I can
truly say that my experience at TreasuredLocks have surpassed my
previous online shopping experiences. They are extremely professional
and I am very happy that I can get products I need while supporting a
black owned business. I am a proud customer and recommend this site to
all my friends!
I love the East African
butter! I will never use anything else on my skin again...I have found
the most perfect shea butter in the world. It just melts into your skin
like butter. Its so creamy and it leaves my skin soft as silk. I also
like the fact that this is an African-American business. I love
supporting business by my sisters! As long as Treasured Locks stays in
business I will support them! Peace and Love always! You have a
wonderful product and I will continue to try out more products from
Kimberly R. Sumter,S
I have been an online
with you guys for a few months now, and I just wanted to tell you
briefly how truly WONDERFUL you guys are. Everything is
reasonably priced, you bring to the public truly effective products
no one else carries, and I am especially impressed with all of the
heart-felt touches that your business sends out (such as Christmas
cards by email and informative but not at all invasive
newsletters). I appreciate your business, and wish you guys
the luck to continue your growth. Congrats on your new store
Kiara B.- Georgetown
I am a new user and
your site looking for soap free facial products. I ordered
HumiNature for dry/normal skin and am pleased so far, but I am
holding out a little until have used products longer and will
know how it truly affects my skin. But
since that time
I have ordered black soap body wash which I am very pleased
with, and the lotions, I am not used to the thickness
lotions and it takes a little getting used to not using so
much. Don't get me wrong, this is definitely a good
thing. I am also planning to subscribe to
Naturally Yours. I will
spreading the word about Treasured Locks.
I just tried out the
Heritage African Black Soap Body Wash and Nubian Heritage Shea Butter
Oats & Aloe Lotion. All I can say is, OH MY GOD! All
I would product-hop, trying a new product every time an old one ran
out. Now I don't want anything but Nubian Heritage! Where have these
products been all my life?! The body wash left my skin feeling
thoroughly clean, yet smoother and softer than any other soap I've ever
used. It also had a very nice lather. The body lotion was rich and
creamy, and absorbed quickly, leaving my skin totally moisturized but
not greasy. The scent is absolutely heavenly--I can't stop sniffing my
arms, and asking my family members to smell me too! I will absolutely
order these and other products from you again. Thanks, Treasured Locks,
for providing Black people with quality, reliable products at
reasonable prices. Thank you, thank you, thank you
I received my shipment
size bottles today (thank you for the priority mail upgrade) and went
to work shampooing and conditioning my daughter's hair. I am
thrilled with everything I purchased it's hard to put in to
words. I have searched and researched online, with
and by asking friends about products for virgin hair. This is
first time that I've gotten such excellent results with just a sample
size bottle! The shampoo was rich and thoroughly cleaned her
from root to ends. I followed with the detangling conditioner
the hair and scalp elixir. There was practically no hair left
the comb and the combination of the two products made it
incredibly easy to comb out my daughter's hair. She even made
comment about how it didn't hurt to comb the way it had in the
past. Usually I have to keep a plastic cap on the sections of
hair I was not working on so that I'd be able to work with
This time, she didn't wear a cap and even though her hair had dried it
was still tangle free and easy to work the comb through. Now
I've found out about your products, I won't use anything
I have been shopping
Treasured Locks for about a year now, and I am a very satisfied
customer, Being a retired beautician myself I came say with knowledge
and experience that their products and customer rates highly excellent,
and I now have many of my friends using the products to. I think what I
like the most is the products are truly natural and you see the good
effect it has on the hair and skin right away, and to top it off the
products look good and smell great.And anyone who has a problem with
use of synthetic products try the organic products. Treasured Locks I
wish you a long and successful life.
On a scale of 1-10, I
TreasuredLocks.com a 15. I was impressed with their superior level of
customer service. My order was processed and
shipped in a
timely manner. ... I want to give you many kudos for your
personal touch of customer service and congratulate you on your recent
award. I wish you much success in your future growth as a
company. I will recommend your products to all of my friends
Renee' C.- Newark, DE
P.S. Does the Shea Butter Lotion come in a bigger bottle?
I was really pleased with TreasuredLocks.Com. They provided
with an important product, Better Braids Shampoo, that I could not find
on any other site. Also, the product arrived within a week of
purchase and on my invoice was a note from an employee who thanked me
for my business with them. TreasuredLocks.Com is a wonderful
store and I suggest it to anyone who has any needs for locks, braids,
Jennifer B.- Johnsonville, SC
Dear Ms. Smith
I want to take this time to thank you for the timely manner in which
you mailed my order. The products were
wonderful. I will be a committed customer forever!!!
Lovoris P.- Converse, TX (via e-mail)
The customer service was great and the ship time was very fast. I truly
enjoy their products and the free gifts!! Your company is truly an
asset to the African American community. Keep up the good
Laney C.- Cleveland, OH
The people at Treasured Locks were very helpful. I received the product
before the date in which they told me it would be here. Great service!
Great Product! I will be using them again.
Johnna K.- San Jacinto, CA
really impressed with speed of delivery
Winsome M.- London, England
Fast, friendly service!
Davina S.- Osaka, Japan
TreasuredLocks.Com has exceptional customer service skills!!
highly recommend them.
Olivia H.- San Diego, CA
i really was surprised that i received my products in such a timely
fashion...............i will be ordering again and spreading the word,
i love the products.................smell great...........my hair looks
a lot more healthier..........thank god bless...............
Cherlie D.- Pompano Beach, FL
I've been using the shea butter products for 3 years now and I love it.
Most 'shea butter' products contain only 10-15% pure shea butter. I
highly recommend them and they are prompt with shipping out your order!
5 Stars *****
LD P., Northridge, CA
If you've ever visited or lived in New York city you know how messed up
the mail can be at times. When I realized I had not received my
products within the time I was supposed to, I sent an email via the
Treasured Locks website and my call was returned the same day; mind you
it was on a Sunday! That type of customer service is to be commended.
With further investigation I found my products to be held at my local
Post office, by no fault of the Treasured locks organization. I
sincerely appreciated them making me feel like my matter was important,
as I am sure they had thousands of other things they could have been
doing that faithful Sunday. Because of this, I look forward to doing
business with Treasured Locks in the future. I know I am not supposed
to put this here, but I LOVE your products...thanks bunches Brian.
Jason M.- New York City
They even called me to make suggestions for my daughter's hair.
Jonathan C.- Auburn, MA
I felt that the online service was very easy and accurate when placing
my order. I appreciated the e-mails regarding my order. I would
definitely order again from Yahoo shopping.
Robert F.- Piscataway, NJ
They even upgraded my shipping for free. Thanks!
John Claude P.- St. Petersburg, FL
Comments: The service was great! I received my order very
quickly. It was my first time using the Shea Butter products and the
products are excellent. The products provide moisture without leaving
an oily feeling. I highly recommend this company and the products.
Tasha P.- West Chester, OH
Comments: Well, I have been looking for some chemical-free hair and
skincare products for quite some time. I was especially
for those products which were made by African American or African
companies. The Treasured Locks website was thorough in terms
its product lines. It also had quite a bit of useful tips
were sorely needed.
Darryl R.- Chicago, IL
There are no other words to describe Treasured Locks. You guys are the
best and my skin is showing vast improvement from the products you sent
me. I WILL continue to do business with you!
Shannon T.- Gardena, CA