We want you to shop with confidence. If you are unhappy with your product, please let us know and we’ll do what we can to resolve the problem. Sometimes we can help you figure out how to use it properly and it might not need to be returned.
Our No Hassle Return Policy
Unless otherwise stated, all unopened products can be returned, for any reason, within 14 days of date of delivery subject to the following:
- All unopened products can be returned for a full credit.
Open items may also be returned for any reason subject to the rules below:
- Returns for products that have been opened are limited to only one opened package per product.
- Unopened packages remain fully refundable.
All returns are subject to these terms.
- We pay return shipping as long as it is shipping within the United States.
- We may opt to issue a refund and not require the return of the item. This is at our discretion.
- We do not pay return shipping for any item that has left the United States regardless of reason for return.
- You can choose to return for store credit or exchange. Let us know your preference on the return request form and the documents you send with your items.
- We do not refund express or international shipping costs. We also do not cover any import taxes or duties charged by your country.
- Your return will be processed within 2 business days of our receipt. Please allow for shipping time.
- Returned items can be exchanged for a like item or an upgrade.
- Replacement items are normally shipped after we receive and process your return.
Requesting a Return
Requesting a return online is very easy. Begin by logging into your account.
When you login to your account you will see a list of your orders.
- Right under the “Shipped” button, there is a link to start a return. Click it.
- This will take you to the Return Request form.
- Select the item and quantity you wish to return, select a reason and let us know if you’d like an exchange or credit. Click the submit button. That’s it.
- We will respond to your request within one business day, along with instructions on how to return your product to us.
If you don’t have an account, please reach out to us via our Contact Us form, live chat or give us a call at 513.759.2206.
Please have this information ready:
- Your name
- Order number
- Date of purchase
- Name of item you wish to return
- Reason for the return
- Your mailing address
- Your phone number
We will respond to your request for return within one business day (Monday - Friday).
Refusing delivery is not an authorized return and we reserve the right to refuse acceptance of these returns. If we accept the return, we may subtract round-trip shipping from your refund. This is not a good way to return items as it is impossible to track refused shipments and they may get lost in transit.
All returns must be pre-authorized. Items returned without authorization may be subject to a restocking fee of 15% or refused.
If your shipment is returned as "undeliverable"
Sometimes a customer will give us an address for delivery that the Post Office or UPS cannot deliver to. If your address is incomplete or otherwise incorrect, your package may be returned to us. If this happens, the order is considered "returned" and the standard return policy outlined above applies. You’ll receive store credit but may need to pay shipping costs for reshipment.
If your shipment is unclaimed
It is very important to look for your package after we have shipped it. Your package should arrive within approximately a week after that. We advise all customers to check with the carrier (or Post Office) if it has been a week or more since your package shipped. Sometimes, the Post Office will say they have left a notice and the customer reports she has not gotten one. We email a notice when the package is shipped so that you have the delivery confirmation or tracking information. Please contact the carrier (or Post Office), not Treasured Locks. UPS will typically make several attempts to contact you. The Post Office will usually only make one attempt. After a period of time, unclaimed packages are returned to the sender (us). If packages are not claimed and are returned to us. If this happens, the order is considered "returned" and the standard return policy outlined above applies. You’ll receive store credit but may need to pay shipping costs for reshipment.