Shipping Information

International Shipping (outside of Canada or Mexico)
Special Circumstances
Canada or Mexico

All orders $80 or over ship free.*

*Free Ground Shipping is available for orders over $80.00, shipped to a street address within the Continental United States.  Free Shipping is not available to Post Office Boxes or destinations outside the lower 48 states.

Domestic Shipping Rates:


Order from 0 to $19.99 Order from $20.00 to $79.99
Order of $80 or more
Ground (~ 1 week in transit) $5.95 $8.95 FREE* 
Priority Mail (2-3 days in transit) $8.95 $9.95 $9.95
Post Office Box (must choose for PO Boxes) $8.95 $9.95 $9.95
Non Continental U.S. (AK, HI, Territories) $9.95 $12.95 $12.95
APOs (Thanks for serving our country!) $5.95 $8.95 FREE
Express*** (email us to confirm) $29.95 $34.95 $34.95

 

Shipping to Canada or Mexico

Orders to Canada and Mexico are generally sent via United States Postal Service Priority Mail. Shipping charges are below:

  Order from 0 to $19.99 Order from $20-199.99 Orders over $200
United States Postal Service $14.95 $27.95 $39.95

 

When can I expect to receive my order?

Our goal is, for in stock items, your order be shipped within 3 business days of the day you place it. For example, orders placed on Monday will generally ship by Thursday. Orders placed on a Friday will generally ship by the next Wednesday. Our goal is to get your order to you as quickly and economically as possible. Please select your shipping method based on the following guidelines.  Orders often go out in one business day.  Please note that the times listed above are time the items are expected to take in transit (once shipped).

Shipping Options- Continental (U.S.)

Ground Delivery (~1 week)
Parcel Post is our standard delivery method.  This is the default option. If you choose Ground Service, you should allow up to a week in transit or 8 business days total. If you would like your order more quickly, there are options for quicker delivery.  How long this will take will depend on your proximity to our shipping location in Cincinnati, OH. 

Priority Mail (~2-3 business days)
For an additional charge, you can ensure your order ships via Priority Mail. Priority Mail packages generally ship within 2 business days of the order being placed. We suggest only choosing this option if you are in a particular hurry, as we upgrade many of our shipments to faster methods without charging you extra (see below for Discretionary Upgrades).  Please keep in mind that Priority Mail is not guaranteed service.  According to the U.S. Post Office, it normally takes 2-3 business days in transit. But, they do not guarantee this. Also, while we include Delivery Confirmation on all of our Priority Mail packages, this is not the same as tracking.  The Post Office often does not update their website with the status of the package until after it is delivered and they cannot tell us where it is during transit.

Express Delivery (Overnight to most areas)
** Available to street addresses in the Continental U.S. only.  Generally, we try to get it out the next day.  If you need an item overnight, we will do our best to get it out to you.  But, you should allow that it will ship the next business day.  It's best to email if  you place an Express Delivery order so that we can make our best effort to prioritize it over the other orders.  Express Delivery generally includes tracking and is guaranteed by the carrier to arrive by the end of the next business day (after being shipped).

APOs
We gladly ship to APOs. We are honored to be able to provide this service for those in the military.  APO orders will go out via the U.S. Post Office.  Most APO orders will ship via Priority Mail (at no extra charge).  Unfortunately, Delivery Confirmation and Tracking are not offered by the Post Office for APOs. 

Post Office Boxes
You must choose this option if your order is being shipped to a Post Office box.  If the option is not chosen, we will make the adjustment for you.

Discretionary Upgrades for Ground Delivery Orders
At our discretion, we provide free shipping upgrades to a Ground Carrier that provides tracking or to Priority Mail with Delivery Confirmation. For very small orders, we generally upgrade to First Class mail. If you would like to ensure your order ships via Priority Mail, please select the Priority Mail option. Whether or not we provide discretionary upgrades depends on your order total, the weight of the order and your location relative to Cincinnati, OH.


Special circumstances:
If you have any special needs (like Saturday or Sunday delivery), please call and we will try to accommodate you.


Alaska, Hawaii and U.S. Territories

Please choose this option if you live in the U.S., but outside of the Continental U.S. This is for delivery via the U.S. Post Office. If you have requirements for faster delivery, please contact us.

International Shipping

Treasured Locks has partnered with a third party service to provide shipping to many countries outside of the United States. The experience is seamless to you. If you are in one of those countries, you will see our site in your native language and prices in your currency.  

Please note that your country's customs may charge import taxes and/or duties. Treasured Locks does not pay these fees and has no way to predict if your order will be subject to these costs or how much they may be.

Frequently Asked Questions regarding international shipping

Why don't you ship directly outside of the United States?
Is this expensive? Complicated?
How much will it cost to ship my package to me?

What do I do if I want to order with you?
Who are some of the mail forwarding services?
I signed up with a service.  Can I start ordering now?
Do your shipping rates include taxes, tariffs, duties or other charges?
Does your free shipping apply to International orders?
My order is taking longer than expected or has been lost?  Can Treasured Locks help me?
Do you ship to APOs/FPOs?  (YES!!!- but...)
What countries do  you ship to?

Q: Why doesn't Treasured Locks ship directly outside of the United States?
International shipping is expensive, not very reliable and can be complicated. Our partner is an expert in international shipping and gets good rates due to their bulk purchasing power. We are happy to be able to serve international clients through this partnernship.

Is it expensive? Complicated?
The process should be seamless to youWe believe this is better than having items shipped directly from Treasured Locks.  First, the mail forwarding services are experts in international shipping. They can help negotiate the various customs regulations, help you find the best shipping method (right combination of price and speed) and since they buy international shipping in bulk from the carriers, they get discounts that Treasured Locks cannot get.  You will receive a couple of shipping confirmation emails. One will be from Treasured Locks showing your package on the way to the hub in the United States.  The second will be from our partner with your international tracking number. You will receive a delivery confirmation when your package reaches the hub in the United States. From there, your package will be shipped to your local post office.


Q: How much will it cost to ship my package to me?
The cost of your shipping is determined by our partner. You will have the chance to review and accept or reject this before you place your order.

Q: What do I do if I want to order with you?
Simply shop as normal

Q: Do your shipping rates includes taxes, tariffs, duties, etc.?
No. Treasured Locks rates have never included any fees that might be imposed by your local government.  Our fees include the cost of shipping only.  If you have any questions concerning import duties, taxes, etc., your mail forwarding service should be able to help you.

Q: I bought a product that has free shipping. Does it also mean free international shipping?
No. We never ship free internationally. This means even if you have a coupon code for free shipping, it does not apply to international orders

Q: My order is taking longer than expected to arrive or has been lost. Whom should I contact?
Your first contact should be with our partner. If they have received the package, they are responsible for getting from them to you. Treasured Locks is only responsible for getting the package from our location to the address in the United States.  We will use our normal delivery methods which may include delivery confirmation or tracking.  This information will be provided to you when your order ships and can be used to determine whether the package reached our partner. They handle things from there and have their own tracking system.


Q: Do you ship to APOs/FPOs?
We are happy to be able to service our armed forces and are happy to ship to APOs/FPOs with no surcharge.  There are a few things for you to understand to make the process smoother.  First, please do not put the name of the country you are stationed in into the address field. APOs/FPOs are considered domestic by the United States Postal Service.  We have to fill out customs paperwork.  But, we use Domestic Shipping rates.  If you put the country in, our system will not accept your order. Put the first three letters (usually APO or FPO) into the City field and the last two letters (AE or AP) into the State field. Put the five digit number into the Zip Code field.

Unfortunately, there is no way to track or get Delivery Confirmation on APOs/FPOs.  The United States Post Office gets the package to the APO and it's up the military to take it from there.  If you contact us about a package sent to an APO, all we can tell you is the date we mailed it and where it was addressed to.  We cannot take responsibility for lost or delayed packages sent to an APO. 

Q: What countries do you ship to?
As of February 2019, this is the list of countries we ship to:

Australia / Canada / United States / United Kingdom/ France /Germany /Ireland Switzerland /Netherlands/ Spain /Italy /Japan /Norway/ Austria /Sweden /Denmark /Belgium /Finland/Russia/ Poland/ Hong Kong/ Malaysia/ New Zealand /Singapore /Indonesia /Mexico/ Israel /South Korea/ Saudi Arabia/ Hungary /Portugal /Czech /Republic/ Taiwan /Azerbaijan /United Arab Emirates/ Romania /Greece /Estonia /Slovenia /South Africa /Brazil /Bermuda /Malta /Luxembourg /Lithuania/ Cyprus/ Iceland/ Chile /India/ Croatia /Slovakia /Latvia /Monaco /Bulgaria /Ukraine/ Serbia /China/ Bosnia-Herzegovina/ Moldova /Liechtenstein /Macedonia